Shipping & Returns

Shipping Policy

At ZEN-G, we ensure a smooth and reliable shipping experience for all our customers across India.

Processing Time: Orders are processed within 1-3 business days after confirmation.
Delivery Time: Standard delivery takes 5-10 business days, depending on your location.
Shipping Charges: Customers are responsible for shipping costs, which will be calculated at checkout based on the delivery location.
Order Tracking: Once shipped, you’ll receive a tracking link via email/SMS to monitor your order status.
Delays & Issues: While we strive for timely deliveries, unforeseen delays may occur due to logistics or weather conditions. If you experience any issues, contact us at help.zeng.888@gmail.com

For any shipping-related queries, feel free to reach out. We’ve got your back!

At ZEN-G, we ensure top-quality products and a smooth shopping experience. Please review our return and exchange policies before placing an order.

Returns are accepted only within 7 days of delivery.
Returns will not be accepted without a valid reason.
Size-related returns are not entertained, so please check the size chart before ordering.
If a return is approved, the refund will be processed within 48 hours after we receive the returned item.
To initiate a return, contact us at help.zeng.888@gmail.com with your order details and reason for return.

Exchanges are allowed only for defective, damaged, or incorrect products received.
You must provide proper proof (images/videos) within 48 hours of delivery to request an exchange.
If approved, we will replace the item with the correct one at no extra cost.

To process a return or exchange, the item must be unused, unwashed, and in its original packaging.

For any concerns, feel free to reach out to us at help.zeng.888@gmail.com. We’re here to help!